Hyatt Regency Creek Heights Residences

Breakfast is very nice, coffee is good but €34 per person for breakfast each day is just too much. At a high rated hotel in the Netherlands we pay €21 each person for an extensive breakfast.

We exited early morning to catch our flight at 9 am from Dubai Airport. When we were at Dubai Duty Free; we realized that we do not have certain valuable items in our handbag that we purchased in Dubai. It was in the same handbag very much; and if it is not here then where is it. A big question in mind was that this handbag was moving everywhere in Dubai for last 7 days so might be somewhere it got dropped or it may be a packing error. Anyhow, we called the hotel and mentioned about this situation. Considering the situation of valuable items; hotel team immediately followed their protocol and sent a security surveillance team to our vacated room. While hotel team was taking this action, we were boarding our flight. Having no idea on the so-called lost items; Cabin crew announced to put our phones on airplane mode and the plane was almost on the runway with the flight attendants on their seats; that's when an email pops up from Hyatt team - 'your valuable items are safe with us and please don't worry'.... An action taken within 30 min by Hyatt that speaks a loud about Hyatt's standards. Thanks to Amit and his team from Hotel Security who conducted this search exercise and protected customer's interest and trust. This is a good example manifesting a culture of ethics in Hyatt brand.

Apartment 761 was great. Very comfortable. Pool also nice, staff friendly. We were so happy that we were able to have a late check out of 4pm as our flight left in the evening - thanks to the reception staff for doing this for us.

The room was very clean and the cleaning service was done every day. Requests were followed up quickly. The employees were well-mannered, especially Mr. Navonite. The breakfast was complete and excellent. The hotel was near the metro station and it was easy to reach the city centers by metro. It was also close to Dubai Children's City and Dolphinarium, which is good and attractive for children. Overall, I am satisfied with my stay at this hotel.

Clean rooms. Small and nice grocery store in lobby provide all daily need.